Terms and Conditions
DriverB is a trading name of Intelligent Solution PTY LTD registered in NSW,
Australia ABN number: 16624780847. DriverB is Chauffeur hire services with
running a trial community service to help reducing road tolls in NSW. Our aim
is to keep the roads safer by providing private Chauffeur for car owners when
they are not able to drive their car for any reasons and the third party driver
gets them, other passengers and their car home safely at the comfort of their
Car Owners will provide the car and its their responsibilities to ensure Third
Party and Comprehensive Insurance, Registration, Road safety is up to dated
and there is enough fuel for completing the trip. Any risks and issues arise
related to this issues will not be covered by DriverB and their employees.
At the time of booking, the pick up location is where Client meets the
Designated Driver unless it’s been discussed and confirmed in advance.
The estimated cost is calculated based on the distance and the time, this
might be vary due to the traffics, road works, weather condition, initial route
changes or unexpected events.
We encourage the Clients to book in advance to ensure the service
availability, first in first served!
At the time of booking, you may see the available Chauffeurs on the map but
it’s not limited to the service availability, contact us for any enquiries
We respect your privacy and the information we collect in regard to your use
of the service is retained for the exclusive use of DriverB Service. We need
this information in order to provide you with the service; and to refer to for
future bookings in order to assist with the timely booking process.
We accept all the major credit cards including Visa, MasterCard and
American Express, the credit card details can be saved with your registration
info at the time of booking/sing up.
Credit or charge card details entered via our website are securely stored on a
third party server - namely Stripe, our employees and subcontractors do not
have any access to these details, nor are they accessible in the unlikely event
that security on or access to our website was compromised.
A Tax invoice will be emailed immediately after the booking is completed and
carry the full breakdown of the fare includes GST component.
All payments for Services are non-refundable and there are no refunds or
credits for unused or partially used Services or Service cancellations.
The estimated fate will show on the screen at the time of booking and it is
calculated based on distance and time, the pricing guide for normal cars are
Base fare = $30
Distance (Normal days) = $3 per km
25Dec-10Jan Surcharge = 50%
Night rate surcharge of 30% applies to all bookings between 10:00pm to
10% tax apply on the price
Professional Chauffeurs are also available for hire in an hourly basis,
short/long term contract, to find out more contact us on 1300718070
with your enquiry.
Cancellations & Changes
All changes can be made through booking page in the app/website or by
calling DriverB on 1300718070. The cancelation fee may applies if the
booking is canceled 2 hour or earlier than the pickup time. No Refund/Full charge on No-Show.
Crash / Accident Liability
All incidents involving personal injury and/or serious damage to vehicle or
third party property should be reported to the appropriate Authorities at the
time of the incidents. Chauffeurs are expected to notify DriverB at their
earliest opportunity by calling 1300 718070
or email to firstname.lastname@example.org
DriverB Chauffeur will pay the customer’s insurance policy excess up to the
value of $1,500 or pay a reasonable amount for minor damages, direct to an
accredited repairer up to $1,500. Intelligent Solutions Pty Ltd may involve
services of an independent and qualified Motor Loss Assessor in determining
such repair costs at its own discretion.
DriverB Chauffeur at Fault
Claims are made on Client’s insurance policy against the third party. DriverB
or its drivers will not be liable for any repair/ replacement costs.
Third Party at Fault
DriverB or its drivers will not be liable for any repair/ replacement costs.
All journeys and changes to routes must be recorded in DriverB Booking
System and booking acknowledgements are advised to clients (through
formal communications channels) in order to be covered by DriverB
Client must allow DriverB Chauffeur to seek emergency medical care in the
event client or other passenger is injured or become ill during the trip.
Client must agree DriverB Chauffeur can leave the vehicle locked and parked
in the hospital or emergency care parking space in the event of an
emergency; keys will be retained by DriverB and released to Client or
CARS & OPERATIONAL
All the vehicles booked for through DriverB platform is subject to fully
compliant with the state government registration, roadworthy and insurance
related legislation and must be have full comprehensive insurance.
Vehicle Compliance and Insurance
We cover our services for vehicles and motorcycles up to 4.5 tonnes. Our
Chauffeurs are able to drive cars, utilities, vans, some light trucks, car-based
motor tricycles, motorcycles, tractors and implements such as graders,
vehicles that seat up to 12 adults, including the driver.
This is not limited but that includes: Sedan, MPV, SUV, Crossover, Coupe,
Convertible and more.
You may find 3 categories for at the time of booking:
Auto/Manual Cars: these are the normal passenger cars of any types
Supercars: these are high-performance street-legal sports cars which could
also be referred as hyper-cars or exotic-cars. These cars may required
special driving skills and might be differentiated with the normal cars in terms
of operation. You can send us a note to find out the category that your car
Type of cars
Clients are responsible for payment of any parking and road toll charges. So
please make sure all the payments for these purposes are already arranged.
Moving traffic violations
Designated Driver is responsible for payment of any moving traffic violations,
we record all the liabilities from the time your car is handed to our designated
driver till the time it’s been parked safely in your nominated spot.
Parking and Tolls
If the car breaks down and can’t be driven for any reason, DriverB can
arrange the Road Side Assistant, but all the expenses should be payable by
car owner. There might be some additional cost due to timing and occurring
In case of breakdown and problems with the car
Chauffeurs Code of Conduct
The Chauffeurs at DriverB are carefully selected and they are expected with
the high customer service ethic, clean driving history with verified background
check. They are highly trained to handle all types of cars, direction expert,
professional and trustworthy. Our carefully selected drivers should go through
the rigorous screening process with holding impeccable records and above-
average driving skills. This is essential in order for them would appreciate the
client’s car and respect their value.
The Chauffeurs are respectful of the privacy of clients and covenant not to
discuss the personal information or any matters in relation to clients personal
behaviour that may see; this is not including any concerns or misgivings
regarding the personal safety related to or lawfulness of activities witnessed
which may be divulged to DriverB management and / or the relevant
Clients Code of Conduct
Driving your car while you are in your vehicle is full responsibility of DriverB’s
Chauffeurs and they are legally in charge of your vehicle, they are
responsible for your safety and other passengers present as well as the other
You and all passengers must respect and assist DriverB’s Chauffeur with any
requests to ensure compliance with road rules and legislative regulations in
the state or territory in which the service is provided.
Your safety and comfort is the major concern of DriverB’s Chauffeur and You
are expected to exercise common etiquette towards DriverB’s Chauffeur.
Do’s & Don’ts
- All passengers must wear seatbelt
- No alcohol is to be consumed inside the vehicle
- No smoking inside the vehicle
- Any music playing excessively loud may be distractive and put everyone in
- Children must be restrained in approved safety restrains according to the
state or territory regulation
- Pets should be carried in the rear section of the vehicle in an appropriate
restraint or carrier
- Refrain from using foul language or from any physical contact with DriverB’s
- DriverB’s Chauffeurs are not authorised to carry unsupervised minors
- Passengers are prohibited from extending any limbs or items outside of the
- Failure to comply with our mutual code of conduct may result in access to
services being denied.
- Should DriverB determine either safety or dignity of their partners has been or
is under threat or even being compromised by misconduct of Client or
passengers, they reserve the right to decline a service or terminate any
upcoming service without recourse to them or partners.
- If in any cases misconduct or poor behaviour by DriverB Chauffeur or
partners is determined by Clients, the matter should be brought to the DriverB
management and the concerns related to their personal safety or dignity
should reported immediately.
- Clients are respectfully asked to be aware of the legal ramifications of
requesting resonate driving services directly from DriverB’s Chauffeurs in
order to maintain the integrity of the service and to ensure legal compliance.
We also request all our clients report any DriverB Chauffeur suggesting these
arrangements to DriverB management by calling on 1300718070 to email
Feedback and Rating
At the end of each booking your are invited to submit comments and rate the
service and DriverB Chauffeur. This will help us to improve our service and
find out more about our partners. By submitting any feedback, you agree that
your disclosure is gratuitous, unsolicited and without restriction and will not
place DriverB under any fiduciary or other obligation, and that we are free to
use the feedback without any additional compensation to you, and/or to
disclose the feedback on a non-confidential basis or otherwise to anyone.
Your further acknowledge that, by acceptance of your submission, DriverB
doesn’t waive any rights to use similar or related ideas previously known to
DriverB, or developed by its employees, or obtained from sources other than
DriverB platform offer safe travel of you and your vehicle up to back of your
door, however you can request for any destination as for drop off you and
your vehicle but drop off location cannot be changed after the booking is
Getting You Home Safe
I hereby allowed the drivers of DriverB (Trading name of Intelligent Solutions
PTY LTD) to drive my car.
Once I have arrived at the agreed destination and the service is completed
without any issues within 1 hour after the service. I hereby declared that the
service of DriverB have been successfully completed without any fail.
I hereby received and read the terms and condition of DriverB and accept the
accuracy of its application. I acknowledge that the above clause is true and
correct, as a result of DriverB driver’s negligence action the cost of losses
and claims will follow the liability regulation of insurance of the car.